Delivery Policy
If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through the Metro Imaging website.


Details of our delivery service

Online Ordering and Email Confirmation

We offer Store Pickup or surface courier booking to buyer shipping address on ‘to-pay’ terms. Shipping charges are collected by courier at the time of delivery.  Our customer support executives will connect with you to discuss about the delivery process. As soon as your order is dispatched, we will send you a confirmation email. 


Courier Delivery
Deliveries will be performed by surface courier service providers which are engaged by Metro Imaging. The delivery service is available from 10 am until 8 pm during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week. You may be required to sign for delivery and provide a valid form of identification when your order is delivered. If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, the courier company, acting on Metro Imaging behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company. In no case Metro Imaging will refund the amount if the product doesn’t reach you for above mentioned reasons as the product we deal in are customized products and of no use to anyone.

Viewing your order status
To ascertain the status of your order, please refer to the tracking id sent via SMS/WhatsApp.

Delivery Times
Our delivery times will vary between 2-10 working days depending on the location and serviceability. While Metro Imaging is firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame due to unforeseen reasons.


There is a delivery fee of depending on the products weight ordered and also on the size of the product. Metro Imaging, in its sole discretion, may determine that your delivery address is located in a remote area and may, upon you placing your online order, request payment of an additional delivery fee. This will be made consequential after the discussion with the support team of Metro Imaging.

Calculating Delivery Cost
The cost of delivery will be specified only after the brief discussion with the team. The cost of delivery will be subject to the size of the product, weight of the product and also on the nature of the product.

Our Liability
Metro Imaging is not liable for any incorrect order or delivery where you make an error in the information that you provide to Metro Imaging. We take all reasonable steps to ensure that your ordered products are delivered within 2-10 business days. While Metro Imaging will try to ensure a smooth delivery process, in the event that we are unable to meet the estimated delivery timeframes, you accept and agree that Metro Imaging will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order. You further acknowledge that the delivery of your order may be impacted by events beyond the control of Metro Imaging, such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.

Metro Imaging delivers the products in standard packaging. All risk in the products will pass to you upon delivery; from the time when the risk passes to you, Metro Imaging will not be liable for any loss or destruction of the products.